Ethical code

Within the framework of the new regulatory requirements, in relation to the compliance structure, ORFISA has a Compliance Unit that oversees the operation and compliance of the company’s penal prevention model, promotes the ethical behaviour of employees and monitors compliance with current legislation applicable to the company’s activities and the organisation’s internal regulations.

Our Code of Ethics, approved by the Board of Directors on October 5, 2020, contains the catalog of principles and rules of conduct that should govern the actions of ORFISA and its members, as well as the entities professionally linked to it. In this sense, the Code of Ethics is the basic pillar of reference in our company.

The reputation of prestige and quality that ORFISA has been building since its origin responds to a collective and daily work that each and every one of the people who are part of the ORFISA project must take care of. The success of the organization depends on their commitment and individual responsibility.

Acting with integrity is more than protecting the image and reputation of the company, it is also maintaining a place where everyone is proud to work.

Complaints channel

The objective of the complaints channel is to receive, manage and process complaints about irregularities or breaches of regulations, committed by employees or companies with professional ties.

It is a confidential communication channel between employees, clients, suppliers, etc., linked to ORFISA.

  • Scope of the complaints. Any alleged irregularity or non-compliance related to bad financial, accounting, commercial or regulatory compliance practices committed by employees or companies of the Group or in operations related to it may be reported.
  • Communication of the complaint.
    • The communication will be made from the ORFISA website, filling in the attached form that will be sent to the ORFISA complaints channel.
    • The complaints will be processed and managed by those responsible for compliance with criminal compliance.
  • Content of the complaint
    • The complaints received must contain the necessary data to be able to carry out the analysis of the reported events. Thus, the communications received must meet at least the following requirements:
      • Clear and detailed statement of the facts.
      • Identification of the Company or Business Unit in which they took place.
      • Name and contact information of the complainant and their relationship with ORFISA to facilitate the analysis and follow-up of the complaint.
      • Identification of the people involved with the behavior reported or with knowledge of it.
      • Situation in which the alleged anomaly or irregularity has been known.
      • Quantification, whenever and wherever possible, of the impact of the reported event on the financial statements and on any other area that may affect the normal and ethical development and compliance with legal regulations.
      • Provide, if deemed necessary, documents, files or other information deemed relevant for the evaluation and resolution of the complaint.